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Benefit Access/Free Ride Program

Seniors and individuals with disabilities who wish to qualify for the Ride Free Transit Card must apply using the IL-1363 application and meet the eligibility requirements for Benefit Access.  For more information, call 1-800-252-8966 or visit to enroll.   Locally, contact Central Illinois Department on Aging at (309) 674-2071 or visit

CityLink will provide eligible individuals with a CityLink issued identification card once qualifications have been met.

The length of the validity for the ID has been extended to two years.  CityLink will process the IDs throughout the year for qualified individuals.  The following forms of identification must be brought with individuals when getting an ID renewed or being issued a new ID:

  • Certificate of Eligibility
  • Photo ID
  • $1.00 fee

Replacement ID’s for lost or stolen ID’s will all require the Certificate of Eligibility and Photo ID.  The fee increases per each replacement ID issued.  The fee schedule is below:

  • 1st replacement ID - $10.00
  • 2nd Replacement ID - $25.00
  • 3rd Replacement ID - $50.00
After a 3rd replacement, CityLink will not replace the ID.  Once your certification with Benefit Access expires you may apply for a new ID.


CityLink Transit Center (2nd Floor)
407 SW Adams St.
Peoria, IL  61602

The hours and days to obtain Benefit Access identification cards are as follows:

Tuesday, Wednesday, and Thursday:  9 a.m. - 12 p.m.; 1 p.m. - 4 p.m.

Other times may be scheduled by appointment only. Please call Transportation Specialist Marcia Whitehead at (309) 679-8183 to schedule an appointment outside of the days and hours listed above.

**Please note, passes that expired in 2016 will no longer be valid to use in 2017.  

Please contact the Mobility and Special Services Department for any questions regarding reduced fares at (309) 679-8183.

2105 NE Jefferson Ave    •    Peoria, Illinois 61603    •    309-676-4040

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